Your Questions Answered (FAQ)
1. What is the quality of your jewelry?
- At our fine jewelry company, we are committed to crafting pieces of exceptional beauty and quality. We meticulously select the finest materials to ensure that every creation is a masterpiece. Here's a glimpse into the materials we use and the quality certifications that underscore our commitment:
Metals:
- We work with an array of precious metals, including 18K gold (available in yellow, white, and rose), platinum, and sterling silver.
- Our gold and platinum are sourced from reputable suppliers, and our silver is of the highest standard for durability and luster.
Gemstones:
- We source gemstones from around the world, choosing each stone for its exceptional color, clarity, and brilliance.
- Our collection includes diamonds, sapphires, emeralds, rubies, and a spectrum of other precious and semi-precious gemstones.
Ethical Sourcing:
- We are committed to ethical sourcing practices, ensuring that the materials we use are obtained responsibly and sustainably.
- Our diamonds are sourced from suppliers who adhere to the Kimberley Process, preventing the trade of conflict diamonds.
Quality Certifications:
- Our diamonds are certified by reputable gemological laboratories such as GIA (Gemological Institute of America) or AGS (American Gem Society).
- We provide certificates with detailed information about the diamond's 4Cs: carat weight, color, clarity, and cut.
Craftsmanship Standards:
- Each piece of jewelry is meticulously handcrafted by skilled artisans, ensuring exceptional attention to detail and precision in every facet.
- Our craftsmen and craftswomen bring decades of experience and expertise to create pieces that radiate elegance and longevity.
Hallmarks and Stamps:
- Our jewelry pieces are stamped or hallmarked to verify the purity of the metals used (e.g., "18K" for 18-karat gold).
Quality Control:
- Every piece undergoes rigorous quality control checks to ensure it meets our exacting standards before reaching our customers.
Custom Creations:
- For custom pieces, we work closely with our customers to select materials that match their vision and preferences, ensuring complete satisfaction.
At our Alexandria Jewelry & Company Beverly Hills, our dedication to using exquisite materials and adhering to the highest quality standards is at the heart of our creations. We take pride in offering jewelry that not only dazzles the eye but also stands the test of time, allowing you to cherish your pieces for generations to come.
2. Do you offer customization or personalized jewelry?
Currently we are making custom engagement rings. We use CAD Computer-Aided Design) technology. The process is as follows: 1) You provide us anything you can regarding the item you want us to make. This can be done by sending us a picture or a sketch. The more information provided in this step helps us so please provide as much information as possible. 2) We take your information and create a 3D CAD image and send you those images via email. If you request any changes we will fix it until your satisfied and sign off. 3) From the image you approved we form the wax and then a casting is made based on the metal you select. We then set diamonds and gemstones if selected. 4) Ship you your custom made engagement ring. Usually takes 2-4 week turnaround time.
Also please visit our custom jewelry tab located on the home page.
3. What is your return and exchange policy?
We do have a 30 day return policy to assist our customers on items in our diamond, gold and silver lines. We currently do not charge any restocking fee but if any customer have excessive returns we have the right to charge up to a 30% restocking fee. Shipping charge are not refunded. All returns must be in the same condition as shipped. Returns are processed within 3-5 days after we receive a return.
4. How do I determine my ring size?
- At our fine jewelry company, we are committed to crafting pieces of exceptional beauty and quality. We meticulously select the finest materials to ensure that every creation is a masterpiece. Here's a glimpse into the materials we use and the quality certifications that underscore our commitment:
Metals:
- We work with an array of precious metals, including 18K gold (available in yellow, white, and rose), platinum, and sterling silver.
- Our gold and platinum are sourced from reputable suppliers, and our silver is of the highest standard for durability and luster.
Gemstones:
- We source gemstones from around the world, choosing each stone for its exceptional color, clarity, and brilliance.
- Our collection includes diamonds, sapphires, emeralds, rubies, and a spectrum of other precious and semi-precious gemstones.
Ethical Sourcing:
- We are committed to ethical sourcing practices, ensuring that the materials we use are obtained responsibly and sustainably.
- Our diamonds are sourced from suppliers who adhere to the Kimberley Process, preventing the trade of conflict diamonds.
Quality Certifications:
- Our diamonds are certified by reputable gemological laboratories such as GIA (Gemological Institute of America) or AGS (American Gem Society).
- We provide certificates with detailed information about the diamond's 4Cs: carat weight, color, clarity, and cut.
Craftsmanship Standards:
- Each piece of jewelry is meticulously handcrafted by skilled artisans, ensuring exceptional attention to detail and precision in every facet.
- Our craftsmen and craftswomen bring decades of experience and expertise to create pieces that radiate elegance and longevity.
Hallmarks and Stamps:
- Our jewelry pieces are stamped or hallmarked to verify the purity of the metals used (e.g., "18K" for 18-karat gold).
Quality Control:
- Every piece undergoes rigorous quality control checks to ensure it meets our exacting standards before reaching our customers.
Custom Creations:
- For custom pieces, we work closely with our customers to select materials that match their vision and preferences, ensuring complete satisfaction.
At our Alexandria Jewelry & Company Beverly Hills, our dedication to using exquisite materials and adhering to the highest quality standards is at the heart of our creations. We take pride in offering jewelry that not only dazzles the eye but also stands the test of time, allowing you to cherish your pieces for generations to come.
2. Do you offer customization or personalized jewelry?
Currently we are making custom engagement rings. We use CAD Computer-Aided Design) technology. The process is as follows: 1) You provide us anything you can regarding the item you want us to make. This can be done by sending us a picture or a sketch. The more information provided in this step helps us so please provide as much information as possible. 2) We take your information and create a 3D CAD image and send you those images via email. If you request any changes we will fix it until your satisfied and sign off. 3) From the image you approved we form the wax and then a casting is made based on the metal you select. We then set diamonds and gemstones if selected. 4) Ship you your custom made engagement ring. Usually takes 2-4 week turnaround time.
Also please visit our custom jewelry tab located on the home page.
3. What is your return and exchange policy?
We do have a 30 day return policy to assist our customers on items in our diamond, gold and silver lines. We currently do not charge any restocking fee but if any customer have excessive returns we have the right to charge up to a 30% restocking fee. Shipping charge are not refunded. All returns must be in the same condition as shipped. Returns are processed within 3-5 days after we receive a return.
4. How do I determine my ring size?
- Offer guidance on measuring ring sizes accurately and provide a ring size chart.
5. Do you offer warranties or guarantees?
- At our fine jewelry company, we stand behind the craftsmanship and quality of every piece we create. We offer warranties to ensure that your jewelry brings you joy for years to come. Here's an overview of our warranties on craftsmanship, materials, and repairs, as well as how customers can avail themselves of these benefits:
Craftsmanship Warranty:
- We offer a craftsmanship warranty that covers manufacturing defects for a specified period from the date of purchase.
- This warranty ensures that your jewelry is free from defects in workmanship and will be repaired or replaced if any issues arise due to manufacturing flaws.
Materials Warranty:
- Our materials warranty covers the quality and authenticity of the materials used in your jewelry, such as gemstones and metals.
- If you discover that any materials are not as described or do not meet your expectations, we will take appropriate steps to address the issue.
Repair Services:
- We understand that accidents can happen, and wear and tear are natural parts of owning and enjoying jewelry.
- We offer repair services for your pieces beyond the warranty period. Our skilled artisans will expertly restore your jewelry to its original beauty.
1. Contact Customer Service:
If you believe your jewelry requires warranty or repair services, please reach out to our customer service team. They will guide you through the process.
5. Do you offer warranties or guarantees?
- At our fine jewelry company, we stand behind the craftsmanship and quality of every piece we create. We offer warranties to ensure that your jewelry brings you joy for years to come. Here's an overview of our warranties on craftsmanship, materials, and repairs, as well as how customers can avail themselves of these benefits:
Craftsmanship Warranty:
- We offer a craftsmanship warranty that covers manufacturing defects for a specified period from the date of purchase.
- This warranty ensures that your jewelry is free from defects in workmanship and will be repaired or replaced if any issues arise due to manufacturing flaws.
Materials Warranty:
- Our materials warranty covers the quality and authenticity of the materials used in your jewelry, such as gemstones and metals.
- If you discover that any materials are not as described or do not meet your expectations, we will take appropriate steps to address the issue.
Repair Services:
- We understand that accidents can happen, and wear and tear are natural parts of owning and enjoying jewelry.
- We offer repair services for your pieces beyond the warranty period. Our skilled artisans will expertly restore your jewelry to its original beauty.
1. Contact Customer Service:
If you believe your jewelry requires warranty or repair services, please reach out to our customer service team. They will guide you through the process.
Alexandria Jewelry Beverly Hills
1-424-899-0029
Admin@amasteralexandriacompany.com
9461 Charleville Blvd Suite 1071 Beverly Hills CA 90212
2. Assessment:
Our team will assess the issue and provide guidance on whether the situation is covered under warranty or requires repair services.
3. Return or Drop-off:
Depending on your location, you may need to ship the jewelry to us or drop it off at our designated location. Our team will provide instructions on how to proceed.
4. Evaluation:
Once we receive your jewelry, our experts will evaluate the piece to determine the necessary repairs or whether it qualifies for warranty coverage.
5. Repair or Replacement:
If your jewelry is eligible for warranty coverage, repairs will be carried out promptly. If not covered by warranty, we will provide a quote for the repair work before proceeding.
6. Return Shipping
After repairs are completed, we will carefully package your jewelry and send it back to you, ensuring it reaches you in pristine condition.
Please note that the specifics of our warranties may vary based on the type of jewelry and individual circumstances. We take immense pride in the quality of our creations and are dedicated to providing you with exceptional service throughout your ownership journey. If you have any questions or concerns regarding warranties or repairs, our customer service team is here to assist you every step of the way.
6. What's your shipping policy and costs?
Our team will assess the issue and provide guidance on whether the situation is covered under warranty or requires repair services.
3. Return or Drop-off:
Depending on your location, you may need to ship the jewelry to us or drop it off at our designated location. Our team will provide instructions on how to proceed.
4. Evaluation:
Once we receive your jewelry, our experts will evaluate the piece to determine the necessary repairs or whether it qualifies for warranty coverage.
5. Repair or Replacement:
If your jewelry is eligible for warranty coverage, repairs will be carried out promptly. If not covered by warranty, we will provide a quote for the repair work before proceeding.
6. Return Shipping
After repairs are completed, we will carefully package your jewelry and send it back to you, ensuring it reaches you in pristine condition.
Please note that the specifics of our warranties may vary based on the type of jewelry and individual circumstances. We take immense pride in the quality of our creations and are dedicated to providing you with exceptional service throughout your ownership journey. If you have any questions or concerns regarding warranties or repairs, our customer service team is here to assist you every step of the way.
6. What's your shipping policy and costs?
please visit our shipping policy page at the bottom of the home page website & also further down on the page.
Do you ship internationally?
- Absolutely, we are delighted to offer international shipping to customers around the world, allowing you to enjoy our exquisite jewelry no matter where you are located. Customers will be responsible for all duty and taxes imposed by their country if any. International shipping charges will be applied to all orders. Please see shipping section for different shipping methods and rates.
International Shipping Details
- We partner with reliable international carriers to ensure secure and timely delivery of your orders.
- Shipping rates and delivery times may vary based on your location and chosen shipping method.
- During the checkout process, you will be provided with shipping options and estimated delivery times for your specific destination.
Customs, Duties, and Taxes
- Please note that international orders may be subject to customs duties, taxes, and import fees imposed by your country's customs authorities.
- These charges are not included in the item price or shipping cost displayed during checkout.
- Customs regulations vary from country to country, so we recommend contacting your local customs office for information on potential charges.
Duties and Taxes Payment
- The recipient of the order is responsible for any applicable customs duties, taxes, and fees that may be imposed upon delivery.
- These charges are typically collected by the courier or customs authorities upon delivery and are separate from your purchase payment.
Customs Declaration
- We are committed to adhering to all legal requirements and accurately declaring the contents and value of shipments on customs forms.
- We cannot mark items as gifts or lower their declared value to evade customs duties and taxes.
Please be aware that customs processing times can vary, and any delays caused by customs clearance are beyond our control. We strive to provide you with the most seamless shopping experience possible and are here to assist you with any questions you may have regarding international shipping, customs, and duties.
8. How can I track my order?
- we have a tracking link located on the home page , enter the tracking number and immediately track your order.
9. What payment methods do you accept?
Do you ship internationally?
- Absolutely, we are delighted to offer international shipping to customers around the world, allowing you to enjoy our exquisite jewelry no matter where you are located. Customers will be responsible for all duty and taxes imposed by their country if any. International shipping charges will be applied to all orders. Please see shipping section for different shipping methods and rates.
International Shipping Details
- We partner with reliable international carriers to ensure secure and timely delivery of your orders.
- Shipping rates and delivery times may vary based on your location and chosen shipping method.
- During the checkout process, you will be provided with shipping options and estimated delivery times for your specific destination.
Customs, Duties, and Taxes
- Please note that international orders may be subject to customs duties, taxes, and import fees imposed by your country's customs authorities.
- These charges are not included in the item price or shipping cost displayed during checkout.
- Customs regulations vary from country to country, so we recommend contacting your local customs office for information on potential charges.
Duties and Taxes Payment
- The recipient of the order is responsible for any applicable customs duties, taxes, and fees that may be imposed upon delivery.
- These charges are typically collected by the courier or customs authorities upon delivery and are separate from your purchase payment.
Customs Declaration
- We are committed to adhering to all legal requirements and accurately declaring the contents and value of shipments on customs forms.
- We cannot mark items as gifts or lower their declared value to evade customs duties and taxes.
Please be aware that customs processing times can vary, and any delays caused by customs clearance are beyond our control. We strive to provide you with the most seamless shopping experience possible and are here to assist you with any questions you may have regarding international shipping, customs, and duties.
8. How can I track my order?
- we have a tracking link located on the home page , enter the tracking number and immediately track your order.
9. What payment methods do you accept?
We accepts all major credit cards/debit cards. We also accept bank wire, and paypal. Customers choose their preferred payment method, which can include AFFIRM, KLARNA or AFTER-PAY, credit/debit cards, PayPal, or other available options.
10. How do I care for and clean my jewelry?
- To ensure the lasting beauty and longevity of your exquisite jewelry pieces, we recommend following these care instructions:
1. Storage:
- Store your jewelry in a cool, dry place away from direct sunlight, humidity, and extreme temperatures.
- Keep pieces separated to prevent scratching or tangling.
2. Cleaning
- Gently wipe your jewelry with a soft, lint-free cloth after each wear to remove oils, dirt, and perspiration.
- For delicate pieces, avoid using abrasive cleaners or harsh chemicals.
3. Gemstones
- Gemstones can vary in hardness. Avoid exposing them to sharp blows or sudden impacts.
- Certain gemstones may require special care. Consult our care guide for specific recommendations.
4. Precious Metals
- Silver can tarnish over time. Use a silver polishing cloth to gently remove tarnish and restore shine.
- Gold and platinum are more resistant to tarnish but may still benefit from occasional cleaning to maintain their luster.
5. Pearls
- Pearls are organic and sensitive to moisture, chemicals, and perfumes. Wipe them gently with a soft cloth after wearing to remove residue.
- Store pearls in a soft pouch to prevent scratches.
6. Necklaces and Chains
- Avoid yanking or pulling delicate chains. Store them untangled to prevent knots.
- If a chain becomes knotted, gently untangle it to avoid damage.
7. Watches
- Keep your watch away from water and moisture, as exposure can damage internal components.
- Regularly check the water resistance rating of your watch and service it as needed.
8. Professional Maintenance
- Periodically, have your jewelry inspected by a professional to identify any potential issues and ensure settings are secure.
- Prongs, clasps, and settings may require maintenance to prevent loss of stones.
9. Avoid Contact
- Remove jewelry before engaging in activities that may expose it to chemicals, such as cleaning products, cosmetics, and hairspray.
10. Travel
- When traveling, use a jewelry travel case or pouch to protect your pieces from scratches and damage.
Following these care instructions will help preserve the brilliance and elegance of your jewelry for generations to come. Remember, while fine jewelry is meant to be worn and enjoyed, proper care ensures that your cherished pieces remain as exquisite as the day you first received them. If you have any specific questions about caring for a particular piece, please don't hesitate to contact our customer service team for guidance.
11. Can I resize or repair my jewelry?
-Certainly!, We can re-size a ring bought from us for a charge. Charges will be determined based on how many sizes up or down. You will have to mail us back the ring fully insured and we’ll send it back after the ring has been sized. You will have to pay for shipping back to you. Please see our shipping rates under shipping. Please allow 1-3 days after we get back the ring for re-sizing.
12. Is my personal information secure?
- At our Alexandria Jewelry & Company Beverly Hills, the privacy and security of our customers' information are of paramount importance. We have implemented robust measures to ensure that every interaction with our website is safe, secure, and private.
Data Protection
- We collect only the essential information required to process your order and provide excellent customer service.
- Customer data, including personal and payment information, is stored securely and accessed only by authorized personnel for order fulfillment.
- We do not share, sell, or rent customer data to third parties without explicit consent.
Encryption
- All communication between your browser and our website is encrypted using SSL (Secure Sockets Layer) technology. This ensures that your data remains confidential and protected during transmission.
- Payment information, such as credit card details, is encrypted to prevent unauthorized access.
Secure Payment Processing
- We partner with reputable and secure payment gateways to process transactions. This ensures that your payment information is handled with the highest level of security.
Regular Security Audits
- We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems. This helps us stay ahead of potential threats.
Firewalls and Intrusion Detection
- Our systems are equipped with firewalls and intrusion detection systems that monitor and prevent unauthorized access attempts.
Employee Training
- Our staff undergoes rigorous training to understand the importance of data security and privacy. They are committed to maintaining the confidentiality of customer information.
GDPR Compliance
- We adhere to GDPR (General Data Protection Regulation) guidelines for customers in applicable regions. This includes providing transparency about data collection, usage, and giving customers control over their personal information.
Cookies and Tracking
- We use cookies and tracking technologies to enhance your browsing experience. You have the option to manage cookie preferences in your browser settings.
Third-Party Links
-While we take measures to ensure the security of our website, we cannot control the security practices of third-party websites that may be linked from our site.
By combining advanced technology, secure practices, and a commitment to protecting your data, we strive to provide you with a worry-free shopping experience. Your trust is at the core of everything we do, and we continuously work to maintain the highest standards of privacy and security.
13. What's the process for making a purchase?
Certainly, here's an outline of the steps involved in selecting and purchasing jewelry on our website:
1. Browsing the Collection
Customers can explore our diverse range of jewelry collections, featuring exquisite pieces crafted with precision and elegance.
2. Selecting Items
When customers find a piece they love, they can click on it to view more details, including images, descriptions, and specifications.
3. Adding to Cart
With a simple click, customers can add their chosen jewelry items to their shopping cart, allowing them to continue browsing or proceed to checkout.
4. Viewing the Cart
Customers can access their shopping cart to review the items they've selected. They can modify quantities, remove items, or proceed to checkout.
5. Checkout Process
Clicking the "Checkout" button takes customers to the secure checkout page.
6. Shipping Information
Customers provide their shipping address and select the preferred shipping method. They can also include special instructions if needed.
7. Payment Method
Customers choose their preferred payment method, which can include AFFIRM, KLARNA or AFTER-PAY, credit/debit cards, PayPal, or other available options.
8. Reviewing Order
A summary of the order, including items, quantities, and pricing, is displayed for the customer to review and confirm.
9. Applying Promo Codes
If applicable, customers can enter any promotional codes to apply discounts before proceeding. Be the First to Discover Our Exquisite Creations! Join Our Inner Circle for Exclusive Updates, VIP Previews, and Special Offers. Enter Your Email Below to Stay Connected with Luxury.
10. Place Order
After confirming the order details, customers click "Place Order" to initiate the payment process.
11. Payment Confirmation
Once the payment is successfully processed, customers receive an order confirmation with a unique order number and details.
12. Order Tracking
- Customers can track the status of their order using the provided order number and tracking link located on our website.
13. Delivery
The selected shipping method determines the delivery timeframe. Customers eagerly anticipate the arrival of their beautifully packaged jewelry.
14. Unboxing Joy
-When the jewelry arrives, customers can experience the delight of unboxing their chosen pieces, which come beautifully presented in our signature packaging.
10. How do I care for and clean my jewelry?
- To ensure the lasting beauty and longevity of your exquisite jewelry pieces, we recommend following these care instructions:
1. Storage:
- Store your jewelry in a cool, dry place away from direct sunlight, humidity, and extreme temperatures.
- Keep pieces separated to prevent scratching or tangling.
2. Cleaning
- Gently wipe your jewelry with a soft, lint-free cloth after each wear to remove oils, dirt, and perspiration.
- For delicate pieces, avoid using abrasive cleaners or harsh chemicals.
3. Gemstones
- Gemstones can vary in hardness. Avoid exposing them to sharp blows or sudden impacts.
- Certain gemstones may require special care. Consult our care guide for specific recommendations.
4. Precious Metals
- Silver can tarnish over time. Use a silver polishing cloth to gently remove tarnish and restore shine.
- Gold and platinum are more resistant to tarnish but may still benefit from occasional cleaning to maintain their luster.
5. Pearls
- Pearls are organic and sensitive to moisture, chemicals, and perfumes. Wipe them gently with a soft cloth after wearing to remove residue.
- Store pearls in a soft pouch to prevent scratches.
6. Necklaces and Chains
- Avoid yanking or pulling delicate chains. Store them untangled to prevent knots.
- If a chain becomes knotted, gently untangle it to avoid damage.
7. Watches
- Keep your watch away from water and moisture, as exposure can damage internal components.
- Regularly check the water resistance rating of your watch and service it as needed.
8. Professional Maintenance
- Periodically, have your jewelry inspected by a professional to identify any potential issues and ensure settings are secure.
- Prongs, clasps, and settings may require maintenance to prevent loss of stones.
9. Avoid Contact
- Remove jewelry before engaging in activities that may expose it to chemicals, such as cleaning products, cosmetics, and hairspray.
10. Travel
- When traveling, use a jewelry travel case or pouch to protect your pieces from scratches and damage.
Following these care instructions will help preserve the brilliance and elegance of your jewelry for generations to come. Remember, while fine jewelry is meant to be worn and enjoyed, proper care ensures that your cherished pieces remain as exquisite as the day you first received them. If you have any specific questions about caring for a particular piece, please don't hesitate to contact our customer service team for guidance.
11. Can I resize or repair my jewelry?
-Certainly!, We can re-size a ring bought from us for a charge. Charges will be determined based on how many sizes up or down. You will have to mail us back the ring fully insured and we’ll send it back after the ring has been sized. You will have to pay for shipping back to you. Please see our shipping rates under shipping. Please allow 1-3 days after we get back the ring for re-sizing.
12. Is my personal information secure?
- At our Alexandria Jewelry & Company Beverly Hills, the privacy and security of our customers' information are of paramount importance. We have implemented robust measures to ensure that every interaction with our website is safe, secure, and private.
Data Protection
- We collect only the essential information required to process your order and provide excellent customer service.
- Customer data, including personal and payment information, is stored securely and accessed only by authorized personnel for order fulfillment.
- We do not share, sell, or rent customer data to third parties without explicit consent.
Encryption
- All communication between your browser and our website is encrypted using SSL (Secure Sockets Layer) technology. This ensures that your data remains confidential and protected during transmission.
- Payment information, such as credit card details, is encrypted to prevent unauthorized access.
Secure Payment Processing
- We partner with reputable and secure payment gateways to process transactions. This ensures that your payment information is handled with the highest level of security.
Regular Security Audits
- We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems. This helps us stay ahead of potential threats.
Firewalls and Intrusion Detection
- Our systems are equipped with firewalls and intrusion detection systems that monitor and prevent unauthorized access attempts.
Employee Training
- Our staff undergoes rigorous training to understand the importance of data security and privacy. They are committed to maintaining the confidentiality of customer information.
GDPR Compliance
- We adhere to GDPR (General Data Protection Regulation) guidelines for customers in applicable regions. This includes providing transparency about data collection, usage, and giving customers control over their personal information.
Cookies and Tracking
- We use cookies and tracking technologies to enhance your browsing experience. You have the option to manage cookie preferences in your browser settings.
Third-Party Links
-While we take measures to ensure the security of our website, we cannot control the security practices of third-party websites that may be linked from our site.
By combining advanced technology, secure practices, and a commitment to protecting your data, we strive to provide you with a worry-free shopping experience. Your trust is at the core of everything we do, and we continuously work to maintain the highest standards of privacy and security.
13. What's the process for making a purchase?
Certainly, here's an outline of the steps involved in selecting and purchasing jewelry on our website:
1. Browsing the Collection
Customers can explore our diverse range of jewelry collections, featuring exquisite pieces crafted with precision and elegance.
2. Selecting Items
When customers find a piece they love, they can click on it to view more details, including images, descriptions, and specifications.
3. Adding to Cart
With a simple click, customers can add their chosen jewelry items to their shopping cart, allowing them to continue browsing or proceed to checkout.
4. Viewing the Cart
Customers can access their shopping cart to review the items they've selected. They can modify quantities, remove items, or proceed to checkout.
5. Checkout Process
Clicking the "Checkout" button takes customers to the secure checkout page.
6. Shipping Information
Customers provide their shipping address and select the preferred shipping method. They can also include special instructions if needed.
7. Payment Method
Customers choose their preferred payment method, which can include AFFIRM, KLARNA or AFTER-PAY, credit/debit cards, PayPal, or other available options.
8. Reviewing Order
A summary of the order, including items, quantities, and pricing, is displayed for the customer to review and confirm.
9. Applying Promo Codes
If applicable, customers can enter any promotional codes to apply discounts before proceeding. Be the First to Discover Our Exquisite Creations! Join Our Inner Circle for Exclusive Updates, VIP Previews, and Special Offers. Enter Your Email Below to Stay Connected with Luxury.
10. Place Order
After confirming the order details, customers click "Place Order" to initiate the payment process.
11. Payment Confirmation
Once the payment is successfully processed, customers receive an order confirmation with a unique order number and details.
12. Order Tracking
- Customers can track the status of their order using the provided order number and tracking link located on our website.
13. Delivery
The selected shipping method determines the delivery timeframe. Customers eagerly anticipate the arrival of their beautifully packaged jewelry.
14. Unboxing Joy
-When the jewelry arrives, customers can experience the delight of unboxing their chosen pieces, which come beautifully presented in our signature packaging.
At every step of the journey, we strive to provide a seamless and secure shopping experience, ensuring that customers receive not only exquisite jewelry but also exceptional service. At times we may call to verify your order amongst other things such as hand deliver items. We have modern day techniques & technology to eliminate fraud & theft.
14. Do you have a physical store or showroom?
No, we do not have a store or showroom. We sell everything over the internet & phone. This allows us to keep our overhead as low as possible in turn providing our customers the lowest prices & best service. We have Beverly Hills licenses to operate and ALL state licenses.
15. What's your customer service contact information?
16. Can I cancel or change my order after placing it?
Because of quick order processing you we do not allow cancellations however depending on order we do call and verify so at that time you have time to cancel or change.
17. Do you offer gift wrapping or packaging?
Complimentary gift wrapping is included with all of our packaging.
18. What's your policy on conflict-free gemstones?
At our fine jewelry company, we hold an unwavering commitment to ethical sourcing and the use of conflict-free gemstones. We firmly believe that the beauty of our creations should never come at the cost of human rights or environmental well-being.
Every gemstone that graces our pieces is meticulously selected from sources that adhere to strict ethical standards. We work closely with suppliers who share our values, ensuring that the journey from mine to market is transparent, responsible, and respectful of both the earth and its inhabitants.
Our dedication to conflict-free gemstones means that each stone has been procured without supporting any form of human rights abuses, armed conflicts, or unethical practices. We prioritize partnering with suppliers who prioritize fair wages, safe working conditions, and environmentally sustainable practices.
In addition to sourcing, we are committed to supporting initiatives that uplift mining communities and promote positive change in the industry. By choosing our jewelry, you're not only indulging in exquisite craftsmanship, but you're also contributing to a brighter, more ethical future for the world of fine jewelry.
With our creations, you can wear your jewelry with pride, knowing that it reflects not only your personal style but also your values. Join us on this journey to redefine luxury through compassion, responsibility, and the brilliance of ethically sourced, conflict-free gemstones.
19. How can I subscribe to your newsletter or updates?
Be the First to Discover Our Exquisite Creations! Join Our Inner Circle for Exclusive Updates, VIP Previews, and Special Offers. Enter Your Email Below to Stay Connected with Luxury.
20. Are there any sales or discounts available?
Be the First to Discover Our Exquisite Creations! Join Our Inner Circle for Exclusive Updates, VIP Previews, and Special Offers. Enter Your Email Below to Stay Connected with Luxury.
21. What is Rhodium?
15. What's your customer service contact information?
Alexandria Jewelry Beverly Hills
A Master Alexandria Company LLC
9461 Charleville Blvd suite 1071 Beverly Hills CA 90212
1-424-899-0029
16. Can I cancel or change my order after placing it?
Because of quick order processing you we do not allow cancellations however depending on order we do call and verify so at that time you have time to cancel or change.
17. Do you offer gift wrapping or packaging?
Complimentary gift wrapping is included with all of our packaging.
18. What's your policy on conflict-free gemstones?
At our fine jewelry company, we hold an unwavering commitment to ethical sourcing and the use of conflict-free gemstones. We firmly believe that the beauty of our creations should never come at the cost of human rights or environmental well-being.
Every gemstone that graces our pieces is meticulously selected from sources that adhere to strict ethical standards. We work closely with suppliers who share our values, ensuring that the journey from mine to market is transparent, responsible, and respectful of both the earth and its inhabitants.
Our dedication to conflict-free gemstones means that each stone has been procured without supporting any form of human rights abuses, armed conflicts, or unethical practices. We prioritize partnering with suppliers who prioritize fair wages, safe working conditions, and environmentally sustainable practices.
In addition to sourcing, we are committed to supporting initiatives that uplift mining communities and promote positive change in the industry. By choosing our jewelry, you're not only indulging in exquisite craftsmanship, but you're also contributing to a brighter, more ethical future for the world of fine jewelry.
With our creations, you can wear your jewelry with pride, knowing that it reflects not only your personal style but also your values. Join us on this journey to redefine luxury through compassion, responsibility, and the brilliance of ethically sourced, conflict-free gemstones.
19. How can I subscribe to your newsletter or updates?
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20. Are there any sales or discounts available?
Be the First to Discover Our Exquisite Creations! Join Our Inner Circle for Exclusive Updates, VIP Previews, and Special Offers. Enter Your Email Below to Stay Connected with Luxury.
21. What is Rhodium?
Rhodium plating is a special process that gives silver jewelry a more vibrant, deeper look and makes it appear brighter, richer and more lustrous.
22. How often to you change your collection?
22. How often to you change your collection?
We try and keep our collection fresh and current and therefore keep adding new products periodically.
23. How long does it take to ship orders?
All of our gold and silver lines are in stock and ship within 1-2 business days. Our diamond lines ship within 5-7 days depending on the item. If you need an item in a rush, give us a call and we’ll try to assist you. Please note the day you place the order does not count as the first business day. Example if you place an order on Monday we will ship your order on Tuesday or Wednesday if we have a 1-2 business day shipping on that product. . If you order on Friday we will ship on Monday or Tuesday if we have a 1-2 business day shipping on that product. We are closed weekends.
24. What are shipping options?
Shipping options are as follows: USPS 1st class: $5.50 (insurance included) USPS Priority: $9.95 (insurance included) UPS 2nd Day: $20 (insurance included); UPS Overnight: $26 (insurance included); International: USPS 1st class: $12 (insurance included);USPS Priority International: $45 (insurance included); USPS Priority Mail Express International $65(insurance included); International UPS $70 (insurance included) *Insurance covers 70% of value of the products purchased from us.
25. When I enter my payment information is it secure?
At Alexandria Jewelry Beverly Hills , complete security for customer transactions is our primary concern. All information provided by you is securely transmitted to us using via a 128-Bit SSL security, the standard method accepted industry wide for your payment. Your information is 100% secure and confidential.
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Under FTC regulations, all jewelry manufacturers must disclose their total weight ranges. Alexandria Jewelry & Company Beverly Hills complies with all relevant FTC regulations. 1/10ct means » .09ct to .12ct 1/8ct means » .11ct to .14ct 1/6ct means » .14ct to .17ct 1/5ct means » .17ct to .22ct 1/4ct means » .22ct to .27ct 1/3ct means » .28ct to .35ct 3/8ct means » .36ct to .41ct 1/2ct means » .45ct to .55ct 2/3ct means » .61ct to .68ct 1ct means » .94ct to 1.04ct 1½ means » 1.42ct to 1.55ct 2ct means » 1.90ct to 2.05ct 3ct means » 2.90ct to 3.05ct 4ct means » 3.90ct to 4.05ct 5ct means » 4.90ct to 5.05ct 6ct means » 5.90ct to 6.05ct
27. Is 925 stamped on all sterling silver items?
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Under FTC regulations, all jewelry manufacturers must disclose their total weight ranges. Alexandria Jewelry & Company Beverly Hills complies with all relevant FTC regulations. 1/10ct means » .09ct to .12ct 1/8ct means » .11ct to .14ct 1/6ct means » .14ct to .17ct 1/5ct means » .17ct to .22ct 1/4ct means » .22ct to .27ct 1/3ct means » .28ct to .35ct 3/8ct means » .36ct to .41ct 1/2ct means » .45ct to .55ct 2/3ct means » .61ct to .68ct 1ct means » .94ct to 1.04ct 1½ means » 1.42ct to 1.55ct 2ct means » 1.90ct to 2.05ct 3ct means » 2.90ct to 3.05ct 4ct means » 3.90ct to 4.05ct 5ct means » 4.90ct to 5.05ct 6ct means » 5.90ct to 6.05ct
27. Is 925 stamped on all sterling silver items?
Yes all of our sterling silver items are stamped with 925 as required by the law.
28. Are all your items stamped?
Yes all of our products are stamped with the corresponding metal and manufacturers logo.
28. Are all your items stamped?
Yes all of our products are stamped with the corresponding metal and manufacturers logo.
Feel free to reach out to us at
We're here to assist you with any questions or inquiries you may have.
Alexandria Jewelry Beverly Hills
1-424-899-0029
Admin@amasteralexandriacompany.com
9461 Charleville Blvd Suite 1071 Beverly Hills CA 90212
We're here to assist you with any questions or inquiries you may have.